Your Guide to All Things Privacy

1. Our Promise

You have our word that we’ll treat and protect your data like it’s our own.

2. All for you

Your data will only be used to enhance your shopping experience.

3. Straight Up

We’ll give it to you straight and keep you updated with what you need to know by updating this policy.

4. Just the essentials

We won’t keep your data for no reason. If we don’t need them, we’ll delete them.

5. Protecting your Privacy

At Republic Market, we’ve got your back when it comes to those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used.

Consider this your guide to all things privacy related.

Updated: 4th October 2018

How do you get my information?

Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. 


This could be from anything from browsing the site, to purchasing and registering for an account. 


When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, date of birth and other general marketing preferences. 


We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.

What information do you collect?

Things we collect include: 

Name 

Contact Details 

Date of Birth 

Gender 

Time & date you contact us 

IP Address 

Purchase History 

Wishlist 

Device Type 

Operating System 

Location Data

Your response to promotions 

We may also obtain data surrounding how you use the website to help us develop and improve the site.

What do you do with my information?

That might seem like a lot but the reason behind our data collection is to ensure that we give you the best service we possibly can.  This information allows us to get your order out to you, let you know when it is coming and prevent fraud. 


We also use the above data to give you what you want, let you see our fab new products and if there are any hot promotions on at the moment.  We only want to provide the best user experience for our customers.


We may occasionally send out emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by:

- Emailing us on [email protected].

- By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email

Please allow up to 3 days for this to take effect.

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].

How about my payment details?

Republic Market does not collect or store any of your payment information. 


Credit Card & PayPal Balance Payment

We offer credit card payments via PayPal integration and also accept payment using your PayPal balance. All PayPal transactions are subject to the PayPal Privacy Policy, which is available at https://www.paypal.com/us/webapps/mpp/ua/privacy-full. We do not control  PayPal's use of the data it collects.


Internet Banking / ATM Transfers

We accept internet bank transfers, ATM transfers and cash deposit machine payments to our bank accounts. All such transactions are subject to the privacy policy of the bank that you made the transfer from.

Do you give my information to third parties?

Republic Market will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for your order to be delivered to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so. 


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Please see below for a list of Third Party Services we use and a direct link to their privacy policy page.


Paypal - https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Klayivo - https://www.klaviyo.com/privacy

Zendesk - https://www.zendesk.co.uk/company/customers-partners/privacy-policy/

Mail Chimp - https://mailchimp.com/legal/privacy/

Google Analytics - https://policies.google.com/privacy

Facebook - https://www.facebook.com/full_data_use_policy

Youtube - https://support.google.com/youtube/answer/7671399?hl=en

Instagram - https://help.instagram.com/155833707900388

Pinterest - https://help.instagram.com/155833707900388

Yotpo - https://www.yotpo.com/privacy-policy/

How about cookies?

We use cookies when you visit our site. Nope, It’s not the ones you eat (bummer!).


Cookies are small files of text and numbers which are downloaded to your device when you visit a website if you agree to the website doing so. Cookies are then sent back to the website on each subsequent visit, or by other websites that recognise that cookie.


Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to let you navigate between pages more efficiently, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests

 

There are four main types of cookies – here’s how and why we use them.


(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart” and “Add to Wishlist”.


(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.


(3) Customer preference cookies – when you are browsing or shopping on Republic Market, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.


(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.


By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Republic Market user experience that we pride ourselves on providing our customers.

How do you protect my data?

Republic Market is committed to ensuring that your information is secure. We take reasonable precautions to protect the confidentiality and security of your personally identifiable information by using industry recognised security safeguards such as site monitoring, secured networks and servers, firewalls and encryption. When we ask for sensitive information, we protect it through the use of encryption during transmission, such as SSL (Secure Socket Layer). Unfortunately, no method of transmission over the Internet is completely secure. Therefore, while we strive to protect your personally identifiable information within industry standards, we cannot guarantee its absolute security.


We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer/mobile device. We ask you not to share your password with anyone.


Our employees are trained and required to safeguard your information. Our internal controls limit access to personally identifiable information based on job functionality.

How can I contact you?

We welcome feedback and are happy to answer any questions you may have about your data. 


Please send any questions, comments or requests for more information to [email protected].

Product added to wishlist